By Bruce Mazzare, CEO Management Development Systems
As a CEO, you have envisioned your organizational climate or culture and you have worked to make it a reality. You might see it as a calm work environment with teams focused on customer service. You might presume your workforce is happy and working efficiently toward one goal – the success of the organization. That’s your vision. The problem is each manager and every staff member views the organizational climate through their own lens of experience. There’s where the gap starts and left untended will certainly widen. So, how do you bridge the gap between ideal and reality?
We have found an Organizational Climate Assessment is the best way to bridge the gap between the ideal organizational climate and the reality of the current culture. It measures the perceptions, feelings and behavior of the organization, and captures seven essential climate dimensions: Communication, Warmth & Support, Organization Clarity, Responsibility, Decisions. Team Spirit and Rewards.
Let me give you an example from one company that took the assessment. The results were definitely an eye opener for the owner who prided himself on his communication skills. According to the assessment, key managers felt that decision-making processes were unknown or ambiguous, assignments were confused and amended too often. But that’s not the worst of it. Here was the impact to the organization:
Duplication of effort (wasted time)
Unneeded stress due to “surprises”
Overtime and turnover rates increased