Some time ago I read an article in the Wall Street Journal quoting a source from United Technologies Corp. I thought it was an interesting take on management so I kept it in my files. It read: “People don’t want to be managed. They want to be led. If you want to manage somebody, manage yourself. Do that well and you’ll be ready to stop managing. And start leading.”
My experience has shown me to be truly effective, we manage things but we lead people. When we try to manage people it can and often does, lead to conflict.
MISmanagement Causes/Contributes to Conflict in the Workplace
It’s a fact, and unfortunately mismanagement is one of the toughest contributors to correct and eliminate. I have found it usually takes an outside consultant to pinpoint the problem and work through the solutions. It requires time analyzing, speaking openly to staff and gaining not only their trust but the trust of C-level executives.
Coming to terms with a problem management style is difficult for most people in a leadership position, and changing that style often requires retraining. A successful transition is determined by an individual’s willingness to change and adapt.
Companies who are serious about resolving the conflict in their workplace due to mismanagement must keep an open mind to the culture they have established and how this culture affects their workforce.
For example, an organizational culture that nurtures individuals and encourages them to innovate and create regardless of mistakes made is way ahead of the curve. A manager who allows independent thought and new ideas is going to inspire greatness. Greatness needs not to be micro-managed, it needs to be nurtured in a safe environment.
Eleanor Roosevelt once said, “A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves.”
If you are interested in resolving conflict due to mismanagement, or want to know how you can tell if mismanagement is the culprit causing drama in your office, sign-up for our 16-chapter ecourse, Conflict Resolution in the Workplace here. Our course offers videos, interactive activities and downloads. We also offer training through Manager Behavior Style Assessments and one-on-one consultation.
About Bruce Mazzare
Bruce’s Conflict Resolution expertise spans over 30 years working with corporations, enterprise and small businesses nationwide. He is a VAP of TTI International and specializes in leadership training.