“I think the climate was right for trying something like this in our selection process. TTI’s assessments were just one of the spokes on the wheel that helped limit turnover.” Jeff Huffman, executive director of HR for A Wireless
For years, a national wireless retail provider was “bleeding with turnover” that plagued company sales and growth trajectory. Indicative of the retail market, it was commonplace for A Wireless, located in Greenville, N.C., to experience between 60 and 70 percent turnover amongst its sale associates.
Company leaders knew a change was necessary and that they needed to “re-aim the culture,” where change and self-improvement practices would be applauded.
As A Wireless started to expand and grow on a regional and national level, company leaders said they began to think differently about their approach to hiring.
“I think the climate was right for trying something like this in our selection process,” said Jeff Huffman, executive director of HR and training for A Wireless. “TTI’s assessments were just one of the spokes on the wheel that helped limit turnover.”
Through the work of Value Added Associate Mindy Bortness, President and CEO of Communication Works, Inc., assessments and job benchmarking tools were introduced to company leaders in 2012 to reassess hiring and retention practices. “The company was very energized about being able to make a difference in specific bottom-line indicators,” Bortness said.
Within two years, and through the application of the Talent Insights report, store leader turnover numbers have decreased dramatically, from 80 in 2012 and a high of 104 last year to just 21 through July 2014.
“It’s almost unreal how well it worked,” Bortness said of the significant turnover decrease. “We’ve absolutely impacted their entire hiring process using our benchmarking tools.”
Bortness explained the company-wide initiative to introduce assessments began at the district leader level, as company executives wanted to develop policies around strategic hiring practices, with the expectation of hiring people who would want to stay on with A Wireless. Bortness said unlike others in the retail world, there was immediate buy-in from the top.
“They kind of call me the ‘turnover doctor,’” she said. “It really was a joy to watch the enlightenment (grow) within the ranks of the organization as time moved forward.”
Huffman, who has an HR background, said using TTI SI’s tools helped shape how A Wireless approached its interview process, eventually leading to better overall selection. He said plans are in place for TTI SI’s assessments to remain in place in the company’s selection process.
Management Development Systems is a Value Added Associate of TTI for over 25 years and offers Selection / Benchmarking and Assessment tools to both large and small companies wanting to improve their Selection/ hiring processes. To view sample Selection and Hiring Reports FREE click here.